AWS Incident Detection and Response

Concept

AWS Incident Detection and Response is round-the-clock monitoring and fast response to problems by an AWS team, for important apps. It is an extra service added on to Enterprise Support. At the start, the AWS team works with the customer to set up alarms for the workload and a runbook of what to do when there is a problem. When an alarm goes off, AWS incident engineers quickly join the customer’s team and help solve it. If there is a big AWS-wide problem, they also tell the customer ahead of time.

Simple example

An ICU nurse in a hospital — always watching, and responding right away when something goes wrong.

Why it’s needed

For the most important systems, even a minute’s delay means big losses.

Where it’s used

Important workloads at large companies (with Enterprise Support).

Azure equivalent

Azure Mission Critical support offerings

Remember

Incident Detection and Response = ICU care for important apps.

Learn more

For details and the latest information, see the official documentation:

• AWS Incident Detection and Response — AWS official documentation ↗