Amazon Lex
#205 · Level 3 · Modern architecture · AI and machine learningConcept
Section titled “Concept”With Amazon Lex you can build chatbots and voice bots that hold conversations by speech or text. It understands what the user wants (intent), and asks questions to collect the information needed to finish the task (slots). For example, asking for the date and time for a booking. The actual work, such as writing the booking to a database, is usually done with a Lambda function. You can also connect it to Amazon Connect to build an automatic phone answering system.
Simple example
Section titled “Simple example”A shop receptionist who understands a customer’s question and answers it or sends them to the right place.
Why it’s needed
Section titled “Why it’s needed”Keeping people on duty all the time just to answer common questions is costly.
Where it’s used
Section titled “Where it’s used”Customer support chatbots, automatic phone answering, appointment booking.
Azure equivalent
Section titled “Azure equivalent”Azure AI Bot Service / Conversational Language Understanding
Learn more
Section titled “Learn more”For details and the latest information, see the official documentation: