AWS Systems Manager Incident Manager
#80 · Level 2 · Scaling and resilience · Monitoring and operationsConcept
Section titled “Concept”AWS Systems Manager Incident Manager is a system for handling big problems (incidents). You make a response plan in advance — who to call for which problem, and what steps to take. Contacts and on-call schedules are used to call the right people, and runbooks can run the fixing steps automatically. An incident can start on its own from a CloudWatch alarm or an EventBridge event. After the problem is solved, you can do a post-incident analysis of what was learned.
Simple example
Section titled “Simple example”The rules of a hospital emergency department — when a patient arrives, who to call and what to do is decided in advance.
Why it’s needed
Section titled “Why it’s needed”When a website goes down, every minute is costly. If who is in charge and what to do are decided in advance, the problem gets fixed faster.
Where it’s used
Section titled “Where it’s used”Calling the on-call engineer, a checklist for fixing, a report afterwards on what was learned.
Azure equivalent
Section titled “Azure equivalent”Azure Monitor alerts + action groups
Learn more
Section titled “Learn more”For details and the latest information, see the official documentation: